Refill My Last Order

GUARANTEE

Clearly Contacts' Low Price Guarantee

Clearly Contacts guarantees that our prices are the lowest you'll find anywhere online. That way, you'll know that you're receiving the best deal available. If you find a lower price on another website than what you paid on ClearlyContacts.co.nz within 10 days after your purchase from our site, we will refund you 110% of the difference up to the price of the item on our site.

Terms of Low Price Guarantee

To receive the Low Price Guarantee Store Credit:

• You must have purchased the product from Clearly Contacts
• The product must be the exact same product (manufacturer, brand name, and parameters) as purchased at Clearly Contacts
• The online merchant offering the lower price must have the product currently in stock
• The online merchant must be an established site as determined by Clearly Contacts

Terms and Conditions:

• The same brand, parameters (power, base curve and diameter), and color (if applicable) must be in stock and available for purchase at the other website.
• Shipping & handling charges, sales taxes and other charges (if any) will be included in determining the price difference.
• Applies only to established and reputable online retailers of contact lenses. We reserve the right to match prices at our discretion.
• Does not apply to special effect/Halloween lenses, custom lenses, RGP and Made to Order lenses.
• Can not be combined with any other coupon code or offer.
• Limited to only three claims in any 90-day period per customer.
• Limited to eight identical items per customer.

Passionately committed to making every experience with Clearly Contacts positive and highly satisfying. For everyone. Every time.

CONTACT INFORMATION

How can I contact Clearly Contacts?

Whether you order online, by telephone or by mail, Clearly Contacts provides the highest quality eye-care products at the most affordable prices in the world. With offices located worldwide and the ability to accept payment in multiple currencies, Clearly Contacts is the leading global supplier of replacement contact lenses. Clearly Contacts - Your Vision is Our Vision.

Clearly Contacts is committed to providing you with world-class Customer Care. Our professional Customer Care representatives are available seven days a week to answer all of your questions. Representatives are available to serve you in English, French, Farsi, Punjabi, Spanish, Hindi, Tagalog, Cantonese, Mandarin, Malay, Arabic, Afrikaans and Japanese.

Customer Care Interactive Message Centre

Please use the interactive message center below to send us an email. Our Customer Care Commitment is to respond to email inquiries as quickly as possible, often within minutes during regular business hours. During busy times it may take up to 24-48 hours to respond to your email.

Exchange Item(s)
Return Item(s)
Defective Item(s)
Missing Item(s)
Order Status
Duplicate Invoice Request
Billing Inquiry
Price Match
Verification of a Prescription
Cancellation
Address Change
General Inquiry
Testimonial
Product Change

Hours of Operation and Contact Info

Customer Care (all time in New Zealand Standard Time)

Monday	12am - 5pm
Tuesday	12am - 5pm
Wednesday	12am - 5pm
Thursday	12am - 5pm
Friday	12am - 12pm
Saturday	3am - 11:30am
Sunday	4:30am - 5pm
Toll-free Phone:	800 446 107
Toll-free Fax:	0800 440 589
Email:	info@clearlycontacts.co.nz

ORDERING

Ordering Online

To Find Your Lenses

• Choose your lenses from the "Select Contact Lenses" drop down menu above. Scroll down to your product and click on it.
• or, Type in your exact name brand into the search box to the left. Click "Go". Click on the lens you wear to continue with your order.
• or, Click on one of the quick links on the left hand side of the screen below the search box. Click on the lens you wear to continue with your order.
• or, Click on a picture of the lens you wear to select a product.

To Purchase your lenses

• After you find your lenses, enter your prescription information using the drop down boxes provided.
• You will be prompted to provide us with your eye doctor's contact information or with a copy of your prescription. Select whichever method that you prefer from the list of options.
• You will then see a confirmation page with an order number. This will let you know your order has been received and is on its way. You will be sent an email copy of this confirmation.
• We will verify your prescription. Then you will receive an email letting you know when your order has shipped and when to expect delivery.
• Payment options will be described on your invoice. You can pay online, by phone, or by mail using a credit card or check.

ORDERING

Ordering by Fax

Ordering by fax is made easy with our order form. Click here for a copy. Or you can send a fax to 0800 440 589. Please send us your address, phone number, prescription information and credit card information and your order will be processed promptly and shipped to you directly. You will receive an email confirming the date that the order has been placed, and after your package has shipped, you will also receive an email confirming the shipping date.

ORDERING

Ordering by Phone

To order by phone, please call Customer Care toll free at 0800 446 107.

Customer Care Hours    Please see Hours of Operation

ORDERING

Refilling

At Clearly Contacts we make it easy for you to refill your order when you need more contact lenses. There are three different ways to quickly refill your last order:

1. Sign up for our Autorefill program. It's quick, easy, and will ensure you never run out of contacts again! Click here to find out more.
2. Click on the refill link that we will send you by email when it's time to refill your order. This will take you to your personalized refill page where you can quickly reorder your lenses.
3. Bookmark www.clearlycontacts.co.nz when it's time to order more lenses, come back to our site and click on the "refill express" link. Fill in your email address and postal code and we'll pull up your personalized refill page.

ORDERING

Special/Custom Orders

Having trouble finding the type of contact lenses you are prescribed?

It could be a special order lens, and in that case we can order it in for you! We offer a wide variety of custom or Made-to-Order lenses. Please contact us at 0800 446 107 for assistance. We would be happy to guide you through the ordering process.

Please be advised that pricing and availability vary depending on your particular prescription. Made-to-order lenses can take up to 4-6 weeks before they will ship.

Some of our popular Custom Lenses include:

Durasoft 2 Optifit Torics
Edge III Proactive

ORDERING

Money Orders

Want to order, but don't have a credit card?

No problem. Just send us your order information including your name, address, product and quantity, prescription information along with a money order for the correct amount (including shipping). Mail this to:

Clearly Contacts
Private Bag 92248
Victoria Street West
Auckland 1142
Free Post 229665

We are looking forward to serving you.

ORDERING

Payment

Clearly Contacts is the only place you can buy contact lenses now and pay for them later! Exceptions may apply.

Shopping online with confidence has never been easier. When you place a new order, we will ship it to you with an invoice. Your invoice will contain your order details and the amount which needs to be paid within 30 days of receipt. Simply choose to pay online at ClearlyContacts.co.nz and click on the "Pay My Invoice" button, or call us at 0 800 446 107 to pay for your order. Payment can be made by credit card, cheque or money order. It's that easy!

Payments can also be mailed to:

Clearly Contacts
Private Bag 92248
Victoria Street West
Auckland 1142
Free Post 229665

Invoices are mailed along with the order. Payment in full must be made within 30 days of date of invoice, otherwise finance charges of 18.9% will accrue from date of purchase.

POLICIES

Privacy Policy

We respect your privacy. That's why we will not disclose, rent or sell your email address, or other contact information to any other company. We collect this information in order to be able to process your order and to offer you special deals when it is time to refill your order.

All information about you will be maintained with strict confidence. Should you ever wish to be removed from an email list with Clearly Contacts, we will process your request immediately.

Read our full privacy policy

POLICIES

Security Policy

We take the security of your information very seriously. Our e-commerce system uses the latest SSL (Secure Sockets Layer) technology - the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to Coastal Contacts in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers. It is the same level of encryption technology that NASA and the CIA use. This ensures that your credit card information remains totally secure. It's about as secure as using your local bank machine.

Opt-Out

We provide you the opportunity to "opt-out" of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any special offer emails from us, you may opt-out at anytime by following the unsubscribe link located at the bottom of each email communication.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter.

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at privacy@coastalcontacts.com.

POLICIES

Return Policy

Our guarantee to you:

• Within 30 days of delivery of a shipment, you may return any unopened boxes or vials that are in original condition purchased from Clearly Contacts for a store credit or refund. We are currently unable to accept returns of opened items not in original condition, or items returned more than 30 days after delivery.
• Once we receive your unopened boxes or vials, we will promptly exchange your product or issue a store credit (less shipping charges).
• Clearly Contacts will accept sunglasses returned within 30 days of ordering. They must be unworn, undamaged and in their original packaging. The cost of shipping sunglasses back will be covered by the buyer.

In the case of defective lenses:

• We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us at any time, please remove the lens immediately and let us know. If you suspect that your lenses are defective, please contact us immediately. If your lenses are determined to be defective by the manufacturer, we will issue a store credit in full.

Exchanges:

• If your prescription changes, we will exchange unexpired and unopened boxes of contacts.
• If you have an exchange for a higher dollar amount from your original purchase, please provide your credit card number.

When Returning Items: We know it's sometimes necessary to exchange or return an item so we make it easy. Simply follow these steps:

1. Call or email our Customer Care Department at 0800 446 107 or info@clearlycontacts.co.nz.
2. Let us know the reason for your return and what you would like us to do. Do you want us to exchange the item, or issue a refund or other (please explain)?
3. Secure your merchandise in the original packaging, if available, or any sturdy box, and enclose your note detailing the reason for the return. Please DO NOT return contact lens boxes in an envelope.
4. Please include your name, address, and phone number (specify day or evening) where we can reach you in case we have questions.
5. Return the item by regular post to the address below. That's it! Please allow 2-3 weeks for your store credit or refund to be issued.
6. Mail all product returns to:

Clearly Contacts
Private Bag 92248
Victoria Street West
Auckland 1142
Free Post 229665

POLICIES

Terms and Conditions

Our terms and conditions are simple:

• All customers who order replacement contact lenses must have a valid prescription under the applicable provincial, state and/or federal laws.
• Your order must be for the same contact lenses that you are already successfully wearing. We accept no responsibility for our customers' lack of suitability to wear contact lenses.
• We rely on you to input your latest prescription through the online form, fax, or verbally over the phone.
• All customers have not been advised by a doctor not to wear contact lenses, or to stop wearing the prescribed contact lenses.
• We reserve the right not to supply contact lenses if we feel that the selected lenses are not in accordance with the specifications provided by your optician or optometrist, or may put you at some risk.
• By completing the online order form you agree to accept shipment for the selected product, and agree to pay by the method indicated on your order form.
• By completing the online order form you agree and accept that you are the person responsible for the credit card (when a credit card is applicable) and accept responsibility for all charges made on our site with your card.
• We reserve the right, at our discretion, to charge your credit card if we have shipped you an order, and the invoice is not paid within a reasonable amount of time.
• We reserve the right to refuse credit.

GENERAL

How does the Eye Work?

Eyes do not actually see objects; they see the light reflected by objects. When these light rays enter the eye, they are absorbed and then converted into electrical signals by retinal nerves. In a person with normal vision, light rays enter the eye through the cornea (also known as the window of the eye), then are focused with the help of the crystalline lens. The crystalline lens is located behind the pupil at a point directly on the retina (the light sensitive nervous tissue at the back of the eyeball). These signals are subsequently sent to the brain where they are interpreted as visual images. Much like the way a camera works, when the eye is working you are able to see a clear picture. When the eye is not working properly, the picture is not as clear (there is a refractive error). Only about four in ten people have normal visual acuity. Refractive errors can be corrected with the help of eyeglasses or contact lenses.

Common Eye Conditions

Besides refractive errors that necessitate vision correction, there are a few common eye conditions that people can have. They are astigmatism, glaucoma, myopia, hyperopia and presbyopia.

Astigmatism is a condition in which the cornea's curvature is asymmetrical - sometimes, this is described as the eye being shaped more like a football than a baseball. The eye is therefore unable to focus clearly. This can be corrected with toric contact lenses.

Glaucoma is a condition in which the pressure inside the eye is elevated because of excessive amounts of fluid (aqueous humor). This can damage the optic nerve and cause a range of impairment, from loss of peripheral vision, or blindness. Chronic glaucoma usually begins in people over the age of 40.

Myopia is also called nearsightedness. People with this condition can see clearly up close but not at a distance.

Hyperopia, is also called farsightedness. People with this condition can see clearly at a distance but not up close.

Presbyopia is a condition that usually affects people 40 and over. People with usually normal vision find it more and more difficult to read and do detailed work unless they're very close up. People with presbyopia can find help in the use of reading glasses, or bifocal or multifocal contact lenses.

How does a Contact Lens Work?

Contact lenses are a medical device, designed to fit right onto the cornea.

Contact lenses can help reduce image distortion sometimes caused by eyeglasses, because they fit right onto the eye and offer increased peripheral vision. An Eye Care Practitioner needs to fit a patient for contact lenses, because all eyes are different sizes and all patients have different needs.

What Types of Contact Lenses are Available?

An Eye Care Practitioner is the only person that can recommend and prescribe a particular type of contact lens to a patient. However, there are different types of contact lenses available with slightly different purposes.

How Long Does It Take a New Contact Lens Wearer to Get Used to Contact Lenses?

Depending on a person's eye sensitivity and whether they have soft or rigid gas permeable (RGP) lenses, it could take from one day to two weeks. If there is irritation, the wearer should contact their Eye Care Practitioner.

Which Way is the Right Way to Wear Contacts?

Many first time wearers have questions about whether or not their contact lens is inside out. There is a way to tell-just place the contact lens on your finger so it's forming a cup, and hold it up directly in front of your eyes so you're looking at it from the side. If the edges are flared out, it's inside out; if it's forming a "U" shape, it's correct.

When Should Contact Lenses be Replaced?

If contact lenses are still comfortable and in good condition beyond the recommended replacement schedule, it is still advisable to adhere to the wearing schedule prescribed. The main advantage of disposable lenses is that a fresh pair is worn daily or every couple of weeks.

Contact Lens Safety

Doctors warn contact lens wearers not to share their contact lenses! Contact lenses are medical devices and are fitted to the specific patient's parameters. When shared or handled improperly, they can also transmit harmful bacteria that can lead to infection or other dangerous eye conditions.

Patients should always follow their Eye Care Practitioner's advice on wear, care and disposal of contact lenses.

Recommendations for using your Contacts:

DO:

• Attend regular eye care checkups
• Wash and dry hands prior to handling lenses
• Clean, rinse and disinfect lenses after use (except daily disposable lenses, which should be discarded daily)
• Air dry lens cases/storage cases and keep dry when not holding lenses
• Insert lenses before applying makeup
• Remove lenses before removing makeup
• Replace lens cases/storage cases every 3 months to prevent contamination buildup
• Have spare lenses and solutions on hand
• Have an up-to-date pair of glasses available in case you need to remove your lenses

DON'T:

• Use tap water on lenses
• Wet lenses with saliva
• Reuse disinfecting solution - always discard and replace with new solution each time lenses are stored
• Sleep in your lenses, unless specifically advised to by your Eye Care Practitioner
• Switch the type of solution you use except on the advice of your Eye Care Practitioner

Cleaning and Storing Contact Lenses

Contact lens wearers should always wash their hands before handling their lenses to avoid transferring dirt and germs to their eyes. They should also avoid moisturizing soaps, as they are not good for contacts. Hands should be dried with a lint-free towel.

When one lens is removed, clean it with the recommended solution to remove eye-produced buildup, cosmetics, and other debris that impairs comfort. Some products require rubbing of the lens with a few drops of solution, while others only require rinsing. Rinsing is then required again to remove any loosened debris. Afterwards, the lenses can be placed in a clean lens case or holder, and filled with the appropriate solution for soaking and disinfection. Disinfection time varies, depending on product. These steps should be repeated for the other lens, and the lenses can be stored in the lens case.

Are Contact Lenses Suitable for Sports such as Swimming?

Contact lenses can be the best vision correction option for athletes, enhancing visual skills like depth perception, peripheral awareness and eye/hand, eye/foot coordination. Unlike glasses, they offer a competitive advantage because they stay in place under dynamic conditions and eliminate the risk of injuries from eyeglasses.

It is, however, best to not swim while wearing contact lenses, because of the bacteria in the water that can adhere to the lenses and cause infections. If lenses are worn while swimming, it is advisable to wear goggles over them and disinfect them immediately afterwards.

How do I read my Prescription?

Prescriptions can be daunting at first glance. However, they contain standard elements that will help you determine which lenses and parameters to order.

A standard prescription should include:

Description OS (Left Eye) OD (Right Eye) Brand Name Name of Lenses. Acuvue 2 Acuvue 2 Power/Sphere A number between -20 and +20. -2.50 -2.75 Base Curve A number between 8.0 and 10.0 or a phrase, such as steep or flat 8.7 8.7 Diameter A number between 13.0 and 15.0. 14.0 14.0

If the contact lens wearer has an astigmatism and needs toric lenses, it will also need to say:

Description OS (Left Eye) OD (Right Eye) Cylinder A number between -4.00 and +4.00. -2.75 -1.50 Axis A number between 0 and 180. 180 95

Doctors sometimes use short versions of the above words, such as "CYL" for cylinder or "SPH" for power/sphere. It is important that the prescription contain the brand name of the lenses, as different brand names are made with different materials.

What about Plano (non-prescription) Contact Lenses?

Some contact lenses are available in plano (non-prescription). Sometimes, patients without a need for vision correction want to change their eye color by wearing these cosmetic colored or special effects lenses.

While these lenses are considered cosmetic, "non-prescription" or plano, the wearer still needs to have an eye exam and contact lens fitting from an eye care provider because contact lenses are made from different materials, and the diameters and base curves are different sizes. What works for one patient might not work for another.

Glossary of Common Eye-Related Terms

Aspheric - a thin contact lens with gradually changing power
Astigmatism - condition in which the cornea has an irregular curvature, often but not always occurring with hyperopia or myopia
Axis - precise location of the point where correction is needed on the eye
Base Curve - a number between 7.0 and 10.0 or a phrase, such as steep or flat, that describes the curvature of the eye
Bifocal - contact lenses with two or more viewing zones
Cleaning Solution - a liquid solution that aids in removal of debris from contact lenses
Colored lens - a contact lens with a tint or color added, either for handling/visibility purposes or to enhance or change eye color
Colorblends - brand name of colored lenses, Freshlook Colorblends
Cornea - referred to as the "window of the eye," it is the outermost layer of the eye
Corrective lens - see contact lens
Contact Lens - thin plastic material designed to fit over the cornea for the correction of a refractive error.
Cylinder - measurement of how much correction is needed for patients with astigmatism
Daily wear Contact Lens - contact lenses that are worn for one day
Deposits - accumulations of substances (usually protein) onto the contact lens
Diameter - the width of the eye, measured in millimeters
Diopter - measurement unit of the refractive correction of a contact lens
Disinfecting Solution - used to disinfect contact lenses
Enzyme cleaner tablets or Solution - see Solution
Eye Care Provider (ECP) - see Optometrist, Opthalmologist, or Optician
Flat medium - a base curve of 8.6 or 8.7
Farsightedness - see Hyperopia
Glaucoma - a condition in which the pressure inside the eye is elevated to a point that can damage the optic nerve and cause a loss of peripheral vision, or blindness
Hyperopia - a condition in which a person can see clearly at a distance but not up close
Light filtering tint - designed for sports use, these tints help objects stand out against a background
Monovision - technique to limit the effects of presbyopia by correcting one eye for hyperopia and the other for myopia.
Multifocal - a contact lens with more than two viewing zones
Myopia - also known as nearsightedness, a condition in which a person can see clearly up close but not at a distance
Nearsightedness - see Myopia
OD - Oculus Dexter, Latin for right eye
OS - Oculus Sinister, Latin for left eye
Opthalmologist (MD) - medical doctor who specializes in eyes. Can perform exams, treat disease and perform surgery
Optician - not a medical doctor, but licensed to fit and dispense eyeglasses and contact lenses following written prescription from ophthalmologist or optometrist
Optometrist (OD) - performs exams, diagnoses and treats disease. In some areas they prescribe, fit and dispense eyeglasses and Contact Lenses
Oxygen permeability - the amount of oxygen diffusing through contact lens material under specified testing conditions
Power - see Sphere
Presbyopia - also known as farsightedness, a condition in which a person can see clearly at a distance but not up close
Rewetting Solution - used as a lubricant to increase comfort
RGP (Rigid Gas Permeable) lens - a contact lens made of slightly flexible plastics that allow oxygen to pass through to the eyes
Rinsing Solution - liquid solution that removes debris from contact lenses in preparation for use
Rx - prescription
Solution - there are many different types of solutions, made for different types of contact lenses
Sphere - a measurement of how much correction is needed, it is a number between -20 and +20.
Steep medium - a base curve of 8.3 or 8.4
Tint - depending on the contact lens, there are different types of tint such as a handling or visibility tint, light filtering tint, enhancement tint or color tint
Toric - contact lens designed to correct astigmatism by bearing two different powers at right angles
Visibility Tint - lightly tinted lenses for easier insertion and removal
Visitint® - brand name, lightly tinted lenses for easier insertion and removal

SHIPPING METHODS

Because of the volume of contact lenses that we ship, we are able to keep approximately 90% of all possible contact lens prescriptions in stock. We have over 2.3 million lenses in stock-the 2nd largest on-hand inventory of contact lenses in the world.

If your prescription falls into the most common parameters we will process your order the day we receive it and ship it either that day or the following day. Orders received between 430 PM (PST) on Friday and 1200 PM (PST) Sunday will be processed Monday and shipped as soon as possible-pending availability of the contact lenses ordered. Processing generally takes 2 days.

Please keep in mind that if you order a less common prescription it may take slightly longer to process, especially toric lenses (which often have to be special-ordered and can take up to an additional 5 business days to process). We appreciate your patience.

• Priority Delivery (4-10 business days after 2-day processing) is $9.95
• Courier Delivery (2-3 days after 2-day processing) is $19.95

Clearly Contacts guarantees low prices on your contact lenses, but in order to cover the increasing costs of labor, packaging and the possibility of lost or damaged shipments, we may charge up to 7.75% handling and insurance fee. We will absorb as much of these extra costs as possible so that we can continue to provide our customers with the lowest possible prices. This handling and insurance charge is included in all totals displayed throughout the ordering process.

We apologize for the inconvenience, but we are not able to send Courier deliveries to P.O. Boxes, Rural Routes, campsites and general delivery addresses.

SHIPPING INFORMATION

Taxes

Because contact lenses are a prescription product, there is no sales tax. You simply get what you pay for with NO hidden costs! Order online or simply call us toll free at 0800 446 107 and one of our knowledgeable representatives will help you save up to 50%.

SHIPPING INFORMATION

Order Tracking

We will send you an email when your order ships including your tracking number and instructions for how to track your order online at your carrier's web site. You can track the status of your order, if it has shipped in the last 30 days, on our website. Just click on "Track My Order" on the left hand side of the screen.

WARRANTY

Contact Lenses

At Clearly Contacts, your satisfaction in our products is always guaranteed. We take great pride in our reputation for quality and excellent value.

Our contact lens warranty to you:

• We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us at any time, please remove the lens immediately and let us know. We will process your return as quickly as possible. Just follow the simple steps outlined in our return policy.
• If you suspect that your lenses are defective, please enclose a photocopy of your prescription when you return the lenses to us. If your lenses are determined to be defective by the manufacturer, we will issue a store credit.
• Within 30 days of delivery of a shipment, you may return any unopened merchandise that's in its original condition purchased from Clearly Contacts, for a full refund.